Fire Systems Solutions entered the market in 2008 to offer complete Fire Protection and Security Solutions. Led by Managing Director Stephen McKenzie-McHarg, FS Solutions has since gained a reputation for customer service and quality.
Mission Statement
‘Our mission is to be the logical choice service provider in the industries that we operate. We intend to achieve this by developing professional and productive business relationships with every element of our supply chain to ensure optimum delivery of our services, for the benefit of our people, our customers, our supply chain partners and our shareholders.’
FS Solutions provides value to clients and differentiates itself in the market through the following:
1. Customer Service
FS Solutions Management Team are committed to customer service. We have a highly skilled management team with extensive experience in process improvement and a commitment to listen to the ‘Voice of the Customer’ in ensuring we establish a culture of continuous improvement. We work with our customers to define key performance criteria by which services are measured, monitored and managed.
2. Accountability
As an SME, customers of FS Solutions can be assured they are not just another number. The Management Team of FS Solutions is readily accessible, motivated and well equipped to address all customer enquiries. The business systems and processes are structured to provide visibility into individual enquiries and service level commitments ensuring improvement areas are identified and managed accordingly.
3. Single Point of Contact
FS Solutions has a team of multi skilled field technicians dispatched by a single service delivery team ensuring that our customer’s experience is seamless across our extensive range fire and security products and services. FS Solutions 1300 131 357 number is manned 24 hours a day, 7 days a week.
4. Customer/Site Specific Business Processes
FS Solutions prides itself on being a professional service provider adaptable to changing market and customer needs. To facilitate this, FS Solutions Management Team have introduced a business management platform that enables customer and site specific checks to be incorporated into electronic business processes with completed forms immediately emailed to customers and made available through customer Web Portals. Through the Web Portal, customers are able to; 1) log new service requests, 2) confirm status of active service requests and periodic maintenance tasks, 3) confirm compliance with agreed service levels, 4) approve pending repair recommendations, 5) access historical site asset information, 6) run reports related to sites, assets, delivered services, programmed services, site defect status, and 7) forecast expenditure.
5. Low Cost Provider
Throw away any perception that low cost = poor service, as FS Solutions Management Team are committed to and confident of delivering a high quality service to agreed service levels where low cost = exceptional value for money.